Application Technical Support

RMGS_Animated_Logo_2_1__1281Slide thumbnail

Grow Your Team

We know how to meet your business needs


Top Software Talents

Dedicated for your software project's requirements

Efficiency Is Our Strength

RMGS offers a range of product support services to enable independent software vendors to focus on customer satisfaction while reducing the cost of support and making it more widely available. Support can become a competitive strength for an ISV by outsourcing it to a partner like RMGS.

An Extension To Your Team

Our support specialists will work as an extension of a product company’s support department during their regular and off hours to provide extended and/or continuous 24/7 support. RMGS qualified professionals will ensure our client’s Service Level Agreements (SLA) for support are met through periodic monitoring and progress reviews.

Our Services Include

  • Toll-free telephonic support
  • Early support and maintenance planning
  • System integration and migration
  • Remote and on-site support
  • Reactive and proactive support
  • Response-time driven support
  • Troubleshooting and continuing maintenance support

Ultimate Successful Support

  • Talented and experienced engineers who are professional, easy to work with and strong communicators.
  • Utilize a comprehensive set of tools covering all stages of application support and maintenance, configured and integrated with our clients’ tools.
  • Follow reliable processes, policies and procedures so that resources can be added smoothly, requests, incidents, and tasks can all be performed and tracked closely, and key metrics/SLAs can be continuously monitored and refined.

Technical Support Expertise

 Impossible is not an option!

Start a video chat